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Surplustomer News - msu athletics

Breslin Center Practice Floor - Update 7/17

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Breslind Center Practice FloorBasketball Floor Update - 7/17/2017 3:00 p.m.

We’ve got good news and bad news.

Some good news: We now have all of the remaining sections in our building. Customers who purchased sections on Friday can pick them up, with receipt, Tuesday (7:30-5:30), Wednesday and Thursday (noon-3:30) and Friday (7:30-3:30). All remaining sections that have been paid for, must be picked up by the end of the day on Friday.

The bad news: During the chaos of Friday morning we decided to close the line of people waiting to purchase sections at 7:30 am (there were people waiting outside the gate as early as 5:00 am). This decision was based on verbal estimates given by folks in line about how many pieces they intended to buy, and the anticipated checkout time of over an hour. The amount estimated exceeded the amount we had in stock, but we decided to allow sale of additional sections with the understanding that they could be picked up this week. We felt this was the right thing to do, rather than have folks wait in line for an hour only to find out they were sold out for the day. As it turns out, folks bought a significantly higher number of pieces than they originally quoted. We sold almost 500 sections more than we originally planned. At this time, we are not sure how many, if any will be available following the remainder of this week’s pickups. In the event we do have some more available it will be announced on Monday, July 24th via our newsletter, Facebook and website.

We sincerely apologize for not being able to communicate this more clearly on Friday. Many of the news reports that came out were based on interviews given before, or just after we opened. Staff who may have communicated with you about the intent to sell online were basing that on what the original plan was. Things changed considerably, and in the end we felt it was important to serve as many of the people who were here on Friday morning as possible. Many of whom drove in from several hours away. That being said we still had to turn dozens of people away after we closed the line.

There have been a lot of ideas on how we can improve a sale like this in the future (mainly reduce the quantity per person) and we want to assure you that we’ve heard you loud and clear and are always focused on continuous improvement.

Finally, for those of you looking for sections on the secondary market, please remember that these were from the practice floor, not the main floor as many people are advertising.

Thank you to all the Spartans for your patience and support. GO GREEN!

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