Policies & Procedures
This page constitutes a summary of policies and procedures referred to throughout this web site.
General Terms and Conditions of Sale
Terms and Conditions of Sale
Hours of Correspondence
In-Store Payments Accepted
Online Payments Accepted
Sale Day Procedures and Policies
Bid Sale Procedures and Policies
Vehicle Sale Procedures and Policies
Michigan State University Manual of Business Procedures
Terms and Conditions of Sales:All items are offered for sale on an “as-is” basis with no warranty or guarantee. Where applicable, due diligence is used to ensure accurate descriptions. Surplus Store staff is available to answer questions with regards to condition and/or contents.
Hours of Correspondence:
Customer service via e-mail is available from 7:30 a.m. to 3:30 p.m. EST, Monday - Friday. Sales completed and/or questions received after normal business hours are processed no later than the following business day. Submit all questions and correspondence via e-mail to: email@example.com
Buyer is responsible for paying all related shipping and handling charges unless otherwise noted in the item description. Shipping costs for online purchases are determined at checkout by zip code, and by shipping method chosen. A nominal handling charge may be included to cover the cost of packaging materials. If the buyer provides a PO Box, items are mailed through the U.S. Postal Service. Special shipping arrangements such as companies not listed, local pickup and freight services may be available upon request.
MSU Surplus Store ( www.msusurplusstore.com) ships to U.S. addresses only.
Freight shipping on larger/heavier items, palletizing, crating, shrink wrapping and banding services are available for a nominal fee. NOTE: the buyer is responsible for the arrangement and payment of all related shipping and handling charges unless otherwise noted in the item description. Contact us for a quote or with questions on freight shipping.
Local Pickup and Payment:Local pickup and payment are available at no extra charge. Local payment and/or pickup must be scheduled. Contact us to schedule this pickup.
Loading merchandise for customers is a courtesy. Surplus Store will not be responsible for damage occurring to vehicles while moving or loading.
Due to liability, personal injury, and property damage the Surplus Store staff is unable to provide the following services for customers:
- Move or rearrange existing items in customers' vehicles.
- Remove seats from vehicles.
- Attempt to put items in vehicles that clearly will not fit.
- Tie down items to trailers, vehicle roofs, or trunks.
Surplus Store staff may not accept gratuities.
In-Store Payments Accepted:
Cash, Money Order, Cashier’s Check, Visa, Master-card, American Express, Discover, and EFT. Personal and business checks with proper identification are accepted for purchases under $1000. Credit cards are acceptable for purchases up to $5,000. Make checks or money orders payable to Michigan State University.
State of Michigan 6% sales tax is added to the total unless a valid tax-exempt certificate is provided at the time of sale.
Acceptable Forms of Payment
Cash, Personal Check, Business Check, Certified Check, Money Order, Visa, Master-card, American Express, Discover
Cash, Certified Check, Money Order, Visa, Master-card, American Express, Discover
Sales Exceeding $5,000 and All Vehicle Sales
Cash, Certified Check, Money Order
Online Payments Accepted:
State of Michigan 6% sales tax is added to the total (including shipping and handling) to all items shipped to Michigan addresses unless a valid tax-exempt certificate is provided at the time of sale. Other sales tax may be applied where required by state in the ship to address.
Acceptable Forms of Payment
Visa, Master-card, American Express, and Discover. Cashier’s check or money order required for purchases exceeding $5,000.
Visa, Master-card, American Express, Discover and PayPal.
Visa, Master-card, American Express, and Discover.
Sale Day Procedure and Policies:
Please check our Hours and Location information for current times that we open. A representative of the Surplus Store will make a brief announcement, then release customers into the store.
Unless otherwise stated, all merchandise for sale will be individually marked with a price tag. The price tag will be separate from an item only under certain conditions, such as items that are located outside the building. Please ask a representative of the MSU Surplus Store about the status of such items.
Price Tag in Hand Claims Ownership:
All general merchandise will be sold to the public on a first come, first served basis.
Merchandise Availability/Refund Policy:
All merchandise is available for MSU departmental viewing /purchase during sale hours. All public sales, unless otherwise stated, are on an “as is”, “where is” basis. There are no exchanges or refunds and no guarantees regarding the condition of the merchandise. Please see General Terms and Conditions for more information.
Pickup of Purchase:
General merchandise may be picked up during sale hours. All merchandise that is sold and paid for in full must be removed within five business days unless special arrangements are made with a representative of the Surplus Store. Merchandise not removed by the end of the 5th business day is subject to resale. A copy of the sales receipt must be presented when picking up merchandise.
Running will not be tolerated in or around the store. Price tags will be revoked and the items will not be sold to individuals running in the building..
General merchandise will not be reserved or held for individuals, including University personnel who are purchasing for personal use.
Surplus Store staff is authorized to require identification before selling merchandise to any customer.
Surplus Store personnel are authorized to contact the MSU Police Department (MSU Police) in the event that a customer has exhibited behavior that is threatening or aggressive to other customers or representatives of the MSU Surplus Store.
Any equipment or property that is received or picked up by Surplus Store that is deemed hazardous, injurious or harmful to Surplus Store staff, university employees or the general public will not be released for sale. Any equipment falling into this category will be either dismantled or destroyed by the Surplus Store or an appropriate university department or agency.
It is in violation of university policy for University Owned Items to be donated outside the university without determination of zero value by a designated Surplus Store staff member. Exceptions to this policy will be considered when the academic benefit to the University outweighs the cash value (e.g. research partnerships).
The decision to offer free items will be made by a designated Surplus Store staff member. Disposing or removing any items from roll-off containers, including construction debris and/or scrap metal, is prohibited, MSU Police Ordinances #16.01 and #26.01.
Bid Sale Procedure and Policies:
All bid items will be posted online at www.msusurplusstore.com or at the Surplus Store bid kiosk counter, located in the front of the store. Bid posting will include an item description, minimum bid amount, and deadline for submitting bids.
The bid period for an item is a minimum of 24 hours and a maximum of 20 business days.
Bids may be submitted online through the item description page on www.msusurplusstore.com. Online bids are timestamped at the time of submission. Anyone who wishes to change their bid cannot remove their original bid, but submit an additional bid. Surplus Store will honor the most recent time-stamped bid.
A disclaimer of warranty is provided in the General Terms and Conditions. For purposes of sale, items are being sold by Michigan State University, and originating department ownership of items will not be revealed. The number of bids and the value of bids submitted are unknown until auction period ends.
Winning Bidder Notification:
The actual opening of bids will occur as soon as possible after the closing of the bid. Winning bidder will be notified by email. A minimum of two attempts will be made to contact the high bidder. The high bid will be forfeited under the following circumstances: a) there is no response within 5 business days; b) the high bidder does not pay for their bid within 5 business days (unless special arrangements have been made with a designated Surplus Store staff member); or c) the high bidder revokes their bid. If the high bid has been forfeited for any of the above reasons, the next highest bidder will be contacted and the high bidder relinquishes their right to bid on other items for a period of 6 months. The final selling price will not be released until final payment has been received.
Any item may be removed from the bidding process if it is determined to be in the best interest of MSU. Listings subject to additions, deletions, and/or errors at the discretion of the MSU Surplus Store.
Additional Bid Sale Terms and Conditions to be used in conjunction with the General Terms and Conditions
It is the Buyer's/User's responsibility to provide proper safety devices and equipment to safeguard persons from harm resulting from any particular use, operation, or set-up; and to adequately safe-guard the equipment to conform to all Federal, State, and local government safety standards.
Title and Risk of Loss:
Title to items sold shall pass from Seller to Buyer upon a) Buyer taking possession of said items, and b) upon acceptance of payment by Seller on the payment schedule indicated under Payment Terms. Buyer shall, at their own expense, remove the equipment from Seller's premises. Buyer is responsible for all costs of handling, preparation and shipping of said equipment.
Removal of Equipment and Time of Performance:
It is the sole responsibility of the Buyer to promptly and properly remove the material awarded and sold to them from the location where it is presently housed. All equipment is to be removed on a timely basis and/or as stated in the bid listing and/or as previously agreed upon with designated MSU Surplus Store staff.
Equipment held beyond the allotted time will be handled at the discretion of MSU Surplus Store.
If Buyer requires assistance with packaging equipment for shipping purposes, additional fees will apply to cover the costs of Seller preparing the equipment for shipment. Seller in no way assumes any liability for damage to equipment incurred while stored on Seller premises, during Seller packaging, or in the shipping process. Buyer must pay all handling and preparation fees prior to release of equipment to shipper.
Buyer/User agrees to indemnify and hold harmless Seller from any and all claims or liabilities caused by or arising from the equipment as sold and/or quoted. All equipment quoted is subject to prior sale. It is the purchaser's responsibility to verify specifications. Buyer further agrees to indemnify and hold harmless and defend Seller, Seller’s agents, and their employees, agents and representatives from all claims, losses, liabilities and expenses including, but not limited to, all attorney fees arising out of bodily injury, death or damage to property occurring in connection with any act or omission (negligent or otherwise) of Buyer, their agents, employees, representatives, or subcontractors. Buyer agrees to sign the MSU Surplus Complete Release, Waiver and Indemnity Agreement form.
Assumption of Risk:
Buyer shall specifically and distinctly assume all risk of damage to or destruction of property or bodily injury, sickness, or disease (including death resulting at any time there from) of use or employed on or in connection with the removal of said items from Seller facilities; resulting from any action, omission, or operation under this Sales Agreement. The Buyer will also assume risk of damage to or destruction of property or bodily injury, sickness, or disease (including death resulting at any time there from) of persons, wherever located, resulting from any action, omission, or operation under this Sales Agreement.
Buyer Damage to MSU Property:
Without regard to any other section of the Agreement, Buyer shall be responsible for the costs to return to as was condition from any damage caused to the building, grounds, or other equipment and furnishings caused in whole or part by Buyer’s employees, agents and representatives while performing activities arising under this Sales Agreement. Buyer shall immediately report in writing the occurrence of any damage to the MSU Surplus Representative responsible for the sale of said items.
Release of Liability:
Buyer agrees to sign the MSU Surplus Complete Release of Liability form prior to the onset of removal of the equipment from Seller facilities if applicable.
Campus Security and Entry to Non-Public Locations in Facilities (applies when removing equipment from Seller Premises):
All Buyer agents, employees and representatives are to be accompanied by an authorized MSU escort whenever the removal of equipment requires entry to a non-public area of an MSU facility. Buyer agrees that it will not assign any employee to perform work in MSU facilities without first making inquiry of each employee as to their criminal record. No employee with a criminal record will be assigned to perform work in an MSU facility. For purposes of this section, criminal record shall not include a) any arrest or detention not resulting in criminal conviction, b) a conviction for minor traffic violations, affray or disturbance of the peace, or c) any misdemeanor conviction more than five years after the conviction or the employee’s release from detention, whichever is later, unless the employee has been convicted of any other offense within five years of the date of inquiry.
Insurances (applies when removing equipment from Seller Premises) :
Buyer agrees to maintain comprehensive general liability insurance, including contractual liability, with limits not less than $1 million per occurrence; automobile liability for owned, non-owned and hired vehicles with a combined single limit not less than $5 million per occurrence; Employers Liability and Workers’ Compensation to statutory limits as required by the State of Michigan. Buyer agrees to have the Board of Trustees of MSU added as additional insured's with respect to general liability and provide MSU with 30 days prior written notice of any material changes in the above insurance. Buyer shall provide Michigan State University with a certificate of the above insurance coverages and amounts upon execution of this Sales Agreement. All insurance policies will be issued by companies authorized to do business in the State of Michigan.
Seller reserves the right to reject any subcontractor. The Buyer will be fully responsible for acts and omissions of all subcontractors, and other persons performing any part of the work for the Buyer.
Vehicle Sale Procedure and Policies:
All vehicles will be posted at msusurplusstore.com. Postings will include a brief description and sale price. New vehicles and pricing changes will become available Tuesdays at 7:45 a.m.
Initial vehicle pricing is based on NADA trade-in and loan values and/or past sold vehicle history. Prices are non-negotiable. In the event there is more than one interested party in a new or marked down vehicle available on Tuesday at 7:45 a.m., there will be a verbal auction between said parties.
Vehicles may be placed on hold for 24 hours. Only one vehicle per customer may be placed on hold. Holds may not be placed on vehicles until they are available for public purchase. Vehicles cannot be placed on hold over the phone until 8:00am the day they become available.
Test Drives and Inspections:
Vehicles may be test driven Monday, Wednesday, and Thursday 12:00 p.m. to 3:00 p.m., Tuesday and Friday 7:30 a.m. to 3:00 p.m. Vehicles on hold may not be test driven by another party until the hold has expired. Test drives are limited to 15 minutes and a specific route; a representative from the Surplus Store must accompany drivers. A valid Michigan driver's license must be presented. Some vehicles may be deemed unsafe for test drive as determined by a designated Surplus Store staff member.
A disclaimer of warranty is provided in the General Terms and Conditions. For purposes of sale, vehicles are being sold by Michigan State University and originating department ownership will not be revealed. Mechanic inspections must occur at the Surplus Store facility.
Vehicles are sold on a first come, first served basis with respect to holds as described above. In the event of mutual interest at the same time, vehicles will be sold through verbal auction.
Any vehicle may be removed from the sale process if it is determined to be in the best interest of MSU.
Additional Vehicle Sale Terms and Conditions:
Additional Vehicle Sale Terms and Conditions to be used in conjunction with the General Terms and Conditions:
All vehicles must be removed from MSU property within 24 hours of sale completion. Failure to re-move the vehicle will result in daily storage charges. All storage charges must be paid in full prior to removal of sold vehicle.
At the time of completion of the Vehicle Sale, Buyer will be provided with the Buyer's Guide document for the specific vehicle, a generic copy of this form is available in PDF version at the following link: Buyer's Guide.
Under no circumstances does the Surplus Store warrant sale vehicles. Buyer is responsible for all costs of all repairs and maintenance the vehicle requires. MSU assumes no responsibility for any repairs regardless of any oral statements made about the vehicle.
By virtue of payment, Buyer acknowledges that they have been provided the opportunity, prior to completion of the Vehicle Sale, to have a pre-purchase inspection of the vehicle by a mechanic of Buyer’s choice on the MSU property where the vehicle is housed.
Buyer acknowledges that prior to completion of the Vehicle Sale, and following completion and signature of the Vehicle Test Drive Agreement, Buyer has the option to test drive the vehicle. Buyer may only test drive the vehicle if Buyer is able to provide proof of a valid State of Michigan driver’s license.